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Privacy Policy

Privacy Policy

Effective Date: August 9, 2025

MyWebs Agency (referred to as “we,” “us,” or “our”) is a Sydney-based website agency operating under the domain https://mywebs.com.au/. We provide web solutions including website design, development, hosting, domains, and SEO services. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, store, and secure your personal information. By using our website or services, you consent to the practices described in this policy.

A copy of the APPs is available from the Office of the Australian Information Commissioner at www.oaic.gov.au. We may update this policy from time to time, and changes will be posted on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

1. Types of Personal Information We Collect

We collect personal information that is reasonably necessary for our business functions and activities. Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include:

  • Contact details such as your name, email address, phone number, postal address, and business name.
  • Billing and payment information, including credit card details, bank account information, or other financial data (processed securely via third-party payment gateways).
  • Information related to your website or project, such as website URLs, design preferences, content ideas, and technical specifications.
  • Usage data from our website, including IP addresses, browser type, device information, pages visited, and time spent on the site.
  • Marketing preferences and feedback from surveys, reviews, or testimonials.
  • Sensitive information (as defined under the Privacy Act, e.g., health information or ethnic origin) only if voluntarily provided and relevant to a project (e.g., for customized SEO or design services). We do not actively seek sensitive information unless it is necessary for the services you request.

We do not intentionally collect personal information from children under 18. If we become aware of such collection, we will take steps to delete it.

2. How We Collect Your Personal Information

We collect personal information in various ways, including:

  • Directly from you when you: submit contact forms, book appointments, request quotes, sign up for newsletters, create accounts, provide feedback or testimonials, or communicate with us via email, phone, chat, or social media.
  • Automatically through our website using cookies, web beacons, and analytics tools (e.g., Google Analytics). Cookies are small text files stored on your device to enhance user experience, remember preferences, and analyze site usage. You can manage cookies via your browser settings, but disabling them may limit website functionality. We use:
  • Necessary cookies for core functions like navigation and security.
  • Analytical cookies to track visitor behavior and improve our services.
  • Marketing cookies for targeted advertising and remarketing (e.g., via Google Ads or Facebook Pixel).
  • From third parties, such as social media platforms (e.g., LinkedIn, Facebook) when you interact with our content, or from partners like domain registrars and hosting providers during service delivery.
  • During service provision, such as when we access your website data for development, hosting, or SEO optimization.

Providing personal information is voluntary, but if you choose not to provide certain details, we may not be able to deliver our services effectively.

3. How We Use Your Personal Information

We use your personal information primarily to provide and improve our services. This includes:

  • Processing inquiries, bookings, and service requests (e.g., designing, developing, hosting, or optimizing your website).
  • Managing billing, payments, and contracts.
  • Communicating with you about your projects, updates, or promotions.
  • Conducting SEO analysis, performance optimization, and custom feature development.
  • Marketing our services, including sending newsletters, offers, or testimonials (with your consent where required). You can opt out at any time via unsubscribe links or by contacting us.
  • Analyzing website usage to enhance user experience, develop new features, and conduct internal research.
  • Training staff, preventing fraud, and complying with legal obligations.
  • Creating aggregated, anonymized data for business insights (e.g., industry trends in web design).

We only use sensitive information for the primary purpose it was collected or a directly related secondary purpose, with your consent, or as required by law.

4. Disclosure of Your Personal Information

We do not sell or rent your personal information. However, we may disclose it to third parties where necessary for our business operations or as required by law. This includes:

  • Service providers and contractors for functions like payment processing (e.g., Stripe or PayPal), hosting (e.g., cloud providers), domain registration, SEO tools, IT support, marketing automation (e.g., email platforms like Mailchimp), and analytics (e.g., Google).
  • Professional advisors such as accountants, lawyers, or auditors.
  • Regulatory authorities, law enforcement, or courts if required by law (e.g., for investigations or compliance).
  • In the event of a business sale, merger, or transfer, to the relevant parties.
  • With your consent, such as sharing testimonials or project details for marketing.

All third parties are required to handle your information confidentially and in compliance with Australian privacy laws. We may transfer data overseas (e.g., to U.S.-based providers like Google), but only to entities with adequate privacy protections or under binding agreements.

5. Storage and Security of Your Personal Information

We store personal information electronically on secure servers (e.g., cloud-based systems with encryption) and in physical formats where necessary. We take reasonable steps to protect it from misuse, interference, loss, unauthorized access, modification, or disclosure, including:

  • Firewalls, encryption, password protection, and access controls.
  • Regular security audits and staff training on privacy obligations.
  • Secure payment gateways for financial data.

However, no online transmission or storage is 100% secure. By providing information, you acknowledge the risks involved, and we cannot guarantee absolute security. We retain information for as long as necessary for the purposes outlined (typically 7 years for financial records to comply with tax laws) or until you request deletion, unless legally required otherwise.

6. Access, Correction, and Deletion of Your Personal Information

Under the APPs, you have the right to:

  • Request access to the personal information we hold about you. We will respond within a reasonable time, and access is generally free, though we may charge for retrieval costs.
  • Request correction if the information is inaccurate, incomplete, or outdated.
  • Request deletion where it is no longer needed, subject to legal retention requirements.

To make a request, contact us at [insert email, e.g., [email protected]]. We may refuse access in limited circumstances (e.g., if it impacts others’ privacy or legal proceedings) and will provide reasons. If we disagree on a correction, we will note your statement on our records.

7. Complaints

If you believe we have breached your privacy or the APPs, please contact us first at [insert contact details, e.g., [email protected] or phone number]. We will investigate and respond within 90 days.

8. Third-Party Websites and Services

Our website may link to third-party sites (e.g., social media or partner tools). We are not responsible for their privacy practices. Review their policies separately.

9. Cookies and Tracking

As noted, we use cookies for functionality, analytics, and marketing. For remarketing, we may use tools like Google Ads or Facebook to show relevant ads based on your site visits. You can opt out via browser settings, Google Ads Settings (https://www.google.com/settings/ads), or platform-specific tools.

10. Contact Us

For questions about this Privacy Policy or your personal information, contact:
MyWebs Agency
Level 1/5 George Street, North Strathfield, NSW 2137

Email: [email protected]
Phone: 0491 032 289