LIVE SUPPORT AVAILABLE NOW
Your Website Is Down.
We Fix It Fast.
24/7 Emergency WordPress & Website Support across Sydney & Australia-wide.
Plugin crashed? Forms broken? Layout destroyed? We diagnose and do Website fix, most issues resolved in under 2 hours.
First response guarantee
<2hrs
Average fix time
SMBs shut down after a hack
$0
No fix, no fee policy
Small businesses lose $8,000 – $25,000 for every hour their website is down. Don’t let a broken plugin cost you clients and revenue.
of hacked SMBs close
within 6 months
of owners fear a breach
will shut them down
$120K
average cost of a
data breach for SMBs
Do Any of These Sound Familiar?
What’s Going Wrong
With Your Website?
These are the most common emergencies we fix every week. You don’t have to figure this out alone.
💀
White Screen of Death
Your WordPress site shows nothing — just a blank white page. PHP memory error or plugin conflict. We diagnose and fix this in minutes.
🔌
Plugin Update Broke Everything
You updated a plugin and now the site layout is destroyed. We roll back to the last stable version and find the right path forward.
📋
Contact Form Not Sending
You’re losing leads invisibly — forms submit but no emails arrive. Often a hosting config issue. Fixed without downtime.
🛒
Checkout / eCommerce Broken
Customers can’t complete purchases. Every minute is direct revenue lost. We treat this as Priority 1 emergency.
🐌
Site Running Extremely Slow
Visitors leave if a page takes more than 3 seconds to load. Slow sites rank lower in Google too. Performance fixes often take under an hour.
🚨
Site Hacked or Redirecting
Your site is showing spam or redirecting visitors. We audit, document, and coordinate a full cleanup — with specialist backup for severe infections.
Simple 4-Step Process
How We Fix Your Site
No waiting, no back-and-forth. You contact us, we jump in immediately.
01.
Contact Us Now
Call, fill out the emergency form, or send a message. Tell us what’s broken and your website URL.
⚡ Within 30 minutes
02.
We Diagnose the Issue
We assess your site immediately — checking error logs, plugin conflicts, server status, and database health. You get a clear diagnosis.
⚡ Within 1 hour
03.
Fix & Test
We fix the issue remotely, test across devices and browsers, and confirm everything is stable before handing control back.
⚡ Most fixes under 2 hours
04.
Report & Protect
You receive a full written report of what happened, what we fixed, and how to prevent it again. Big issues? We connect you with a trusted specialist.
⚡ Same day
Transparent Pricing
No Hidden Fees. No Surprises.
Choose a one-time fix or ongoing protection. All plans include our no-fix, no-fee guarantee.
One-Time Fix
Emergency Response
$149 / incident
Immediate help when something breaks. No retainer needed. Perfect for first-time emergencies.
- 30-minute response SLA
- Front-end & plugin issues
- Form / checkout fixes
- Performance diagnosis
- Issue report after fix
- No fix = No charge
⭐ Most Popular
Care Plan
$199 / month
Monthly protection for businesses that can’t afford downtime. Emergencies included.
- Everything in Emergency Response
- Unlimited emergency tickets
- 2 hrs proactive maintenance/mo
- Plugin & WordPress updates
- Monthly site health report
- Priority queue — skip the line
Business & Enterprise
Growth Support
$399 / month
For growing businesses and eCommerce stores needing dedicated support and development hours.
- Everything in Care Plan
- 5 hrs of development / month
- eCommerce & WooCommerce support
- Security vulnerability audits
- Weekly backup monitoring
- Direct developer Slack access
Why Choose MyWebs
We’re Not Just Developers.
We’re Your Emergency Crew.
🏆
No Fix, No Fee
If we can’t fix it, you don’t pay. Zero risk to you. We only charge when you’re back online and happy.
⚡
30-Min Response
Real humans respond within 30 minutes — not bots, not automated replies. We actually read your message and call back.
🔐
Security Research Background
Our team includes cybersecurity experts — meaning we understand threats at a deeper level than most agencies.
🇦🇺
Australian-Based
We’re in Sydney. We know your timezone, your business context, and we pick up the phone during AEST hours.
Got Questions?
Frequently Asked Questions
Do I need to pay before you start fixing?
For first-time clients, we ask for a credit card on file before we start — but we only charge after the fix is confirmed and you’re happy. Retainer clients have emergency support already covered in their plan. We never charge for work we didn’t complete.
What types of WordPress issues can you fix?
We handle front-end issues (broken layouts, CSS, display problems), plugin conflicts, form failures, slow loading, database errors, white screens, and checkout issues. For severe hacking or malware, we audit and document findings, then coordinate with a cybersecurity specialist if needed.
What if the issue is too complex for you?
We’re honest about our scope. If an issue requires specialist cybersecurity expertise, we provide a full documented audit of what we found, then connect you with a trusted specialist in our network — you’re never left stranded.
Do you work outside Sydney?
Yes — all support is remote. We help businesses across all of Australia: Melbourne, Brisbane, Perth, Adelaide. If you have a website, we can fix it. We’re based in Sydney but work nation-wide.
What’s your response time guarantee?
We acknowledge all emergency requests within 30 minutes. Retainer clients get priority sub-30-minute acknowledgement 7 days a week. For urgent situations after hours, call the emergency line directly on 0491 032 289.
Is Your Site Down Right Now?
✅ No fix = No charge | We respond within 30 minutes